Toll-free pass for vehicles in longer than 100-m queue

NHAI has additionally issued tips to make sure service time of no more than 10 seconds per automobile even at peak hours on the toll plazas on the nationwide highways.

Autos ready in queue past 100 meters of a toll each won’t should pay customers’ payment, the Nationwide Highways Authority of India (NHAI) stated in an announcement on Wednesday. “If there’s a queue of ready autos of greater than 100 metres as a consequence of some cause, the autos might be allowed to go with out paying toll until the queue comes inside 100 meters from the toll sales space. For this goal, a yellow line at a distance of 100 meters from toll sales space might be marked in every toll lane. That is to inculcate additional sense of accountability in toll plaza operators,” NHAI stated.

“For this goal, a yellow line at a distance of 100 meters from the toll sales space be marked in every toll lane. This provision shall be prominently displayed/knowledgeable to the customers,” it added. NHAI has additionally issued tips to make sure service time of no more than 10 seconds per automobile even at peak hours on the toll plazas on the nationwide highways.
The authority has transitioned to 100% cashless tolling from the center of Feb 2021. The general FASTags penetration in NHAI toll plazas has reached 96% and plenty of toll plazas have 99% penetration.

NHAI stated since assortment of consumer charges by digital toll assortment (ETC) by way of FASTags has been mandated on the toll plazas of all lanes, it was felt mandatory that the provisions and specs of toll plazas must be amended retaining in view ETC penetration.