Consumer affairs min issues draft consumer protection e-Commerce rules 2020

An e-commerce entity which is engaged in cross-selling of products or providers shall present sufficient disclosure to its customers displayed prominently in a transparent and accessible method on its platform.

The patron affairs ministry on Monday issued a set of latest draft Shopper Safety (E-commerce) Guidelines 2020 that proposes to bar e-commerce firms from permitting any show or promotion of deceptive commercial on their platforms. The amended guidelines state that no “e-commerce entity shall organise a flash sale of products or providers supplied on its platform.” Moreover, firms which maintain a “dominant place in any market” is not going to be allowed to abuse its place.

The federal government has sought strategies and feedback from stakeholders on the proposed amendments by July 6.
As per the draft norms, e-commerce corporations that provide imported items or providers on the market should make sure that the title and particulars of any such importer is talked about.

Corporations will probably be directed to determine items primarily based on their nation of origin, “present a filter mechanism on their e-commerce web site and show notification concerning the origin of products on the pre-purchase stage, on the time of products being seen for buy, strategies of options to make sure a good alternative for home items”.

If the principles are finalised, e-commerce firms should appoint a chief compliance officer, nodal contact particular person for twenty-four×7 coordination with regulation enforcement companies and a resident grievance officer. Each firm which intends to function in India may also should register itself with the DPIIT (Division for promotion of business and inside commerce) “inside such interval as prescribed by DPIIT for allotment of a registration quantity”.

“No e-commerce entity shall take pleasure in mis-selling of products or providers supplied on its platform. An e-commerce entity which is engaged in cross-selling of products or providers shall present sufficient disclosure to its customers displayed prominently in a transparent and accessible method on its platform,” in response to the principles.

For market e-commerce entities particularly, the principles counsel that such corporations shall not promote items or providers to any one that is registered as a vendor on their platforms. “No market e-commerce entity shall promote a physique of sellers for the aim of subsidising a sale on its platform…the entity shall be topic to fall-back legal responsibility the place a vendor registered on its platform fails to ship the products or providers ordered by a client,” as per the principles.